Returns & exchanges

Our policy

• Returns are accepted within 30 days of delivery.
• Pieces must be unworn, undamaged and in their original Prime Jewels packaging.
• Custom and personalised pieces (such as name necklaces) are made to order and are final sale.

How to return

Email bahamagigs@gmail.com with your order number and the piece you'd like to return or exchange. We'll reply with the return address and next steps.

Refunds

Once we receive and check your return, we refund the original payment method within 5–7 business days. Original shipping costs, and any import duties or taxes paid on delivery, are not refunded. Return shipping is paid by the customer unless the item arrived damaged or incorrect. For returns from outside the USA we'll suggest the most affordable tracked option.

Damaged or wrong item?

Contact us within 48 hours of delivery with a photo and we'll put it right at no cost to you.