Need help?
Frequently asked questions
Where do you ship?+
Worldwide, for a flat $20 with tracking. Orders leave us within 1–2 business days.
How can I pay?+
Checkout is secured by PayPal. Pay with your PayPal account, PayPal Pay Later, or a debit or credit card, no PayPal account needed. Prices are in US dollars.
What are your pieces made of?+
Each product page lists the metal and finish. Our gold pieces are finished to keep their shine with everyday wear, and every piece is checked for weight, finish and clasp strength before it ships.
Can I return or exchange a piece?+
Yes. Unworn pieces in their original packaging can be returned within 30 days of delivery. Custom name pieces are made to order and can't be returned.
Do you make custom pieces?+
Yes. Our custom name necklace is made to order, and we're happy to talk about other ideas. Message us on WhatsApp with what you have in mind.
Will I pay import duties?+
Orders shipped outside the USA may be charged import duty or VAT by local customs on arrival. These are set by each country and paid by the recipient.
How do I care for my jewellery?+
Store pieces separately, keep them away from perfume, chlorine and salt water, and wipe them with a soft cloth after wearing.